FAQ

A little bit of everything worth finding. Our collection includes new and preowned clothing, shoes, handbags, jewelry, accessories, home goods, collectibles, and other unique finds.

Our inventory ranges from affordable everyday pieces to luxury and designer items, so there's something to discover at nearly every price point.

No! While consignment and preowned pieces are a big part of 11th Hour, we also carry new and unused items. The condition of each item will be clearly noted in its listing.

We carefully inspect items before listing them and describe their condition as accurately as possible. Because many of our pieces are preowned, some may show signs of normal wear.

New With Tags: New and unused with original tags attached.

New Without Tags: New and unused but without original tags.

Excellent: Gently used with little to no noticeable wear.

Very Good: Light signs of previous use while remaining in great overall condition.

Good: Visible signs of normal use or wear that will be noted in the listing.

We encourage you to review all photos and descriptions before purchasing, as they are part of the item's condition description.

Authenticity matters to us. We do not knowingly sell counterfeit merchandise, and designer items are carefully reviewed before being offered for sale. When appropriate, additional third-party authentication may be used.

That's intentional.

11th Hour isn't exclusively luxury consignment—or exclusively bargain shopping. We carry everything from affordable everyday finds to higher-end and designer pieces.

Pricing varies based on the brand, condition, rarity, demand, original retail value, and current resale market. Our goal is to have something worth finding for different styles and budgets.

Usually, once it's gone, it's gone. Because much of our inventory consists of individual consignment and preowned pieces, we often only have one available.

New items are added regularly, though, so there's always something else to discover.

That's part of the fun. Items are constantly finding new homes while new pieces are coming in, which means the 11th Hour collection is always changing.

If you find something you love, don't wait too long—it may not be there when you come back.

You'll receive an order confirmation after your purchase has been successfully placed. Once your order ships, you'll receive additional shipping and tracking information.

Orders are prepared and shipped as quickly as possible. Our current processing time is 3-5 business days. Shipping time is determined by shipping option selected at checkout. 

Yes. Once your order has shipped, tracking information will be sent to the email address associated with your purchase.

When possible, we're happy to combine eligible items being shipped to the same address. Please contact us as soon as possible if you have multiple orders you would like combined.

Please contact us as soon as possible with your order information and photos of the item and packaging when applicable. We'll review the issue and work with you to make it right.

Because many of our items are one-of-a-kind or consigned, return eligibility may vary. Please review our current Return Policy before purchasing for complete information regarding eligible returns, timeframes, and any final-sale items.

We do our best to photograph and disclose noticeable flaws, wear, or imperfections in every listing. Preowned items naturally may have some signs of previous use.

If you believe your item was materially different from its description, please contact us so we can review it.