Returns

We want you to love what you find at 11th Hour, but we understand that sometimes an item just isn’t the right fit. We accept eligible returns within 14 days of delivery.

Starting a Return

To initiate a return, you must contact us by email within 14 days of the date your order was delivered.

Please include your order number and the item(s) you would like to return in your email. We’ll respond with return instructions and any additional information you’ll need to send your item back to us.

Please do not send a return without contacting us first. Returns sent without prior authorization may not be accepted or refunded.

Return Eligibility

To be eligible for a return, merchandise must be returned in the same condition in which it was received.

Items must not have been worn, used, washed, altered, damaged, or otherwise changed after delivery. Any original tags, packaging, accessories, dust bags, authenticity documentation, or other components included with the purchase must also be returned.

Items specifically marked Final Sale are not eligible for return.

Preowned Items

Many of the pieces at 11th Hour are preowned and may show signs of previous use. We carefully inspect our inventory and make every effort to accurately photograph and describe an item’s condition, including noticeable wear or imperfections.

We encourage you to review the full description, photos, measurements, and condition information before purchasing. If you have a question about an item, we’re always happy to provide additional information when available.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, you received an incorrect item, or we made an error with your order.

We strongly recommend using a trackable shipping method when returning your order. 11th Hour is not responsible for return packages that are lost or damaged in transit.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

Damaged or Incorrect Orders

If your item arrives damaged, you receive the wrong item, or you believe your purchase is materially different from its listing, please contact us by email as soon as possible.

Include your order number, a description of the issue, and clear photos of the item and packaging, when applicable. We’ll review the issue and work with you to make it right.

Please keep the item and all original packaging and shipping materials until your request has been resolved.

Refunds

Once we receive your return, we’ll inspect the item to make sure it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.

Original shipping charges and any applicable return shipping costs are not included in the refund unless otherwise stated.

Exchanges

Because much of our inventory is consigned, preowned, or one-of-a-kind, we are unable to guarantee exchanges. If you would like a different item, we recommend returning your original purchase and placing a new order for the item you want.

Order Cancellations

We begin processing orders as quickly as possible, so we cannot guarantee that an order can be changed or canceled once it has been placed.

If you need to request a cancellation, please contact us by email as soon as possible. If your order has already been processed or shipped, it cannot be canceled and will need to follow our standard return process.